Job Description:

IQVIA is looking for a Senior Client Services Analyst to join their team in Bengaluru. This role is all about providing first-class service to clients, ensuring they get maximum value from IQVIA’s Global Market Insights (GMI) Syndicated Analytics products, and building long-term positive client relationships.

You’ll be working closely with clients, understanding their data and service requirements, resolving complex data queries, and conducting trainings on Analytics Link modules. At the same time, you’ll collaborate with internal teams, support global initiatives, and provide insights that help IQVIA improve both client satisfaction and product development.

This position is a great fit for someone with a background in pharma data analytics, market research, or client services who enjoys working with data, solving problems, and engaging with clients directly.

Key Responsibilities:

• Build and maintain strong client relationships, ensuring high-quality delivery of contracted services.
• Resolve complex client queries using knowledge of Analytics Link suite, especially Forecast Link.
• Conduct client trainings, workshops, and meetings to provide insights and support business questions.
• Manage client access requests, ad-hoc queries, and approve trials in collaboration with Sales.
• Partner with Client Service, Sales, and Offering teams to ensure outstanding service delivery.
• Act as a subject matter expert, supporting internal teams with training, process improvements, and feedback.
• Provide usage statistics and insights to support client business decisions and internal sales strategies.

Key Technical Skills:

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Outlook, Teams, MIDAS data, NPA/NDTI audits, Analytics Link, SGME (SMART-MIDAS), Forecasting, Data Analytics, Market Prognosis, Pipeline/Protection datasets

Requirements:

• Bachelor’s or Master’s degree (Life Sciences, Business, Analytics, or related field preferred).
• At least 3 years of client-facing experience in client services, consulting, or project management, ideally in the pharmaceutical industry.
• Strong understanding of MIDAS sales and prescribing insights data.
• Experience with forecasting, market analysis at disease level, and epidemiological principles.
• Knowledge of product lifecycle, drug development stages, and pharma industry processes.
• Strong analytical, problem-solving, and presentation skills.
• Excellent communication skills (written and verbal).
• Ability to work independently while being a strong team player.
• Additional language skills (Japanese or Chinese) are a plus.